Policy
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Cancellation
If you have to cancel or reschedule, please do so as soon as possible. Any cancellation 3 hours or less of your appointment time will incur a $20 cancellation fee. We understand things happen but if it’s more than once, we will have to charge.
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No Show
When you make an appointment, we honor that reservation. However, if you don’t show up and don’t call to cancel, we now have a spot that is too late to fill. You will be charged the FULL AMOUNT of the service(s) booked and you will be BLOCKED from booking any future appointments.
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Late
We value your time as well as ours. If you are more than 15 minutes late, we reserve the right to cancel your appointment or shorten your service to accommodate the tardiness. If there is not enough time left for any comparable service, your appointment will cancelled and you will be charged $25.
Customer satisfaction is a priority at Elan. We will try our best to mediate any issues or offer a comparable solution. In the event you are unsatisfied with your service, please notify us immediately.
We guaranteed nail enhancements including Builder Gel, Hard Gel, PolyGel, and Gel-X for up to 8 days of application and on a case by case basis. If any lifting, peeling, cracking occurs within this time period, please notify us immediately.
We do not offer refunds but will gladly fix any issues within 7 days of notification.